Posts Tagged ‘Client Services’

Food As Medicine: A Client Story

Thursday, April 13th, 2023

Our THRIVES and Emily’s Pantry Nutrition Programs serve people living with HIV/AIDS (PLWHA) in most Hudson Valley counties. These programs view food as medicine to reduce the risks of dietary-related illnesses like hypertension, high-cholesterol, diabetes, and other health conditions so our clients can begin to or maintain focus on efforts on taking their medications every day. When clients take their meds, they can reach viral suppression and have undetectable viral loads—which helps our entire community, because “Undetectable Equals Untransmittable.”

A senior citizen woman receives a bag of groceries from a social worker in protective gloves.
Photo for illustrative purposes only, not our actual client.

Last fall, Teresa* relocated from Westchester to Ulster County, and it truly became an all-hands-on-deck effort to ensure she and her spouse (also a PLWHA) were linked to the services they need: Engagement and Supportive Services, Case Management, Transportation, and more. She began attending our monthly nutrition health education sessions just in time for the Thanksgiving holiday. 

Teresa has been receiving services at HVCS for 20+ years. She says HVCS “saved my life” and is a safe place to come where she doesn’t feel stigmatized, judged, or helpless. The food we provide in our nutrition programs has been vital to helping ensure that her dietary-related illnesses have been managed and allows her to fill the widening gap between the decreasing SNAP entitlements and her budget. Every month Teresa shares the meal ideas that she and her spouse came up with using the items from the bags we provided. She bravely has tried some new foods (Acorn squash! Quinoa!), with some additional hits and misses along the way. 

Since it was winter, we encouraged Teresa to get out of the house, to be physically active, and to connect with other locals who share similar interests. She has tried mall-walking and has recently joined a book club. Most importantly, she has established care with new providers that she is very happy with, and remains undetectable and virally suppressed.

  –Case report provided by Lissette Otero, Program Supervisor

*not her real name

Ginny Schneider, VP of Client Services, Featured in DOH Newsletter

Thursday, April 22nd, 2021

NYSDOH AID BCSS April newsletter featuring Ginny Schneider

Virginia “Ginny” Schneider, who is HVCS’ Vice President of Client Services, was featured in the April issue of the Bureau of Community Support Services’ newsletter. BCSS is part of the New York State Department of Health’s AIDS Institute. BCSS oversees many of our contracts with NYS. Congratulations, Ginny!

New “Programs at a Glance” Page

Friday, July 8th, 2016

At long last, thanks to our relatively new CQI/Data/Grants Department*, you can check out all our programs and services in one handy graphic. Visit our new “Programs at a Glance” page for a look! We invite you to explore all our programs on their specific pages, which you’ll find under the “Services Offered” tab on this site.

If you have a question about any of our programs, call us at (914) 345-8888 or your nearest HVCS office.


*These functions have been around for a while, but they’re now consolidated in one brand-new department overseen by Adie Shore.

Client Services Staff Appreciation Day

Friday, April 4th, 2014

On Friday, April 4, 2014 the Client Services department (HVCS’ largest) held a morning staff meeting in our Newburgh office, followed by a pizza party luncheon and a beautiful cake. It was all to say “Thanks!” for all the great work they do all year long in the service of our clients. Great job, CS Department! (And I hope you saved some of that cake for us.)

Meet Jill Clockadale, ARCS' Director of Client Services

Friday, June 22nd, 2012

Jill_Clockadale_colorJill Clockadale has joined ARCS’ executive team as Director of Client Services.

Ms. Clockadale comes to ARCS from Greenwich House, a small HIV primary care agency. Her new role at ARCS is a continuation of a long career in the HIV/AIDS service sector.

She received a BA in Liberal Arts from Michigan State and went on to receive her MSW at the University of Michigan. For the first thirteen years of her career, she worked in the child welfare system in Michigan and New York.

Her work with HIV/AIDS clients began in 1987 when she volunteered for GMHC in Manhattan as a support group co-facilitator. She began her case management experience in Beth Israel Hospital’s methadone clinic. “In those days, people with HIV had eighteen months to live,” she said. “This was before there were any antiretroviral medications.”

Ms. Clockadale is proud to have worked in every borough of New York City. She commuted daily from Mohegan Lake, where she and her husband, William Ayvazian, have lived since 1997. She is a former board member of the Lower Manhattan AIDS Service Center, where she first heard about ARCS’ work in the Hudson Valley.

There are several differences to overseeing ARCS’ care management and client support services, she notes. “Transportation and housing are completely different in the Hudson Valley than the city. They are much larger hurdles for our clients, and there is a definite shortage of affordable housing for low-income residents here.”

Her goals as Director of Client Services are to increase staff retention and to manage change in a constantly changing field. She also plays an integral part in ARCS’ conversion to the new regional health home networks for Medicaid-eligible clients. “It’s a challenge, since we are coping with New York State’s brand-new regulations, but I believe that you always have to look forward.”