Emergency HEAP (Home Energy Assistance Program) Info

The HEAP program is extended until June 30, 2020 and there is a 3rd Emergency HEAP benefit available to those who qualify.

“We especially want to reach people who are newly out of work and may not be aware of the HEAP program at all.  The Regular HEAP income eligibility is based on gross income received by a household in the past 30 days.  Remember that you do not have to be facing shutoff to receive a Regular HEAP benefit.  Even with unemployment you could still be eligible for the Regular HEAP benefit.  And anyone receiving Regular HEAP will get Low Income HEAP credits from Orange & Rockland for the next 12 months.  This will continue to help you even when you are back to work and trying to catch up with other bills.

Clients can apply for Regular HEAP online at www.MyBenefits.ny.gov. Clients can fax information to us at 845-364-3130 or email RocklandHEAP@dfa.state.ny.us.  They can leave a voicemail message at 845-364-3480 if you have any questions.

Many are not aware of the HEAP program because they have not faced a situation like this before.  Please help us reach out in whatever way you can.

Any client looking to apply for an Emergency HEAP benefit can fax or email their termination notice to us.  They must include a daytime phone number (that will accept calls from a restricted line) and their case number.  Our department is mostly working from home but we have access to our computers and are processing cases.  Our voicemail boxes are checked several times a day and we are calling everyone back as soon as possible.  Please note: whenever leaving a phone number be sure the number will accept calls from a restricted line.  We are working from home so the return call may show up as a restricted number.”

–Rockland County HEAP, Department of Social Services

 

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